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MSDNAA Home Program Highlights - For Student - For Faculty - For Staff FAQs 
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Frequently Asked Questions
There are a few common questions that people often ask or difficulties that new users experience with this system. We've tried to answer them here.
ACCOUNT
RELATED QUESTIONS
What
is my ELMS login
id/username?
What
is my password?
I
forgot my password, how do I
get a new one?
I'm
having trouble loging in, is
my account authorized?
How
long will my ELMS account be
active?
ELMS/SOFTWARE DOWNLOAD
RELATED QUESTIONS
What
is ELMS?
What
is e-academy?
Where
is the cd-key / product
serial number?
I have
more than one computer, can
I install the same software
on both/all of them?
MSDNAA
RELATED QUESTIONS
Who is
eligible to participate in
this license?
What
software is included in this
license?
Will
Microsoft Office ever be
included in the license?
How
long can I use the software?
ACCOUNT
RELATED ANSWERS
Q: What is my ELMS login id/username?
Students
A: For students your ELMS
login id is your ABIIT
email address
username@students.abiit.edu.
However, since ELMS is
independent of the student
e-mail system, your password
will be different.
Faulty and Staff
A: For faculty and staff, your ELMS login id is your Mercy College e-mail address username@abiit.edu.ag . However, since ELMS is independent of ABIIT e-mail, your password will be different.
Q: What
is my password?
A: The IT department has no way
of identifying your password
since this is a completely
independent system (your
ELMS password is not
associated with any other
account passwords, including
ABIIT password). Your
initial password will be
emailed to the appropriate
ABIIT email
address when your account is
created. If you have
forgotten your password you
can have it mailed to you
through the ELMS system
using the
Forget
Password
link at the
MSDN Software center. You
will need to enter your
e-mail address and your
password will be sent to
your e-mail address.
Q: I
forgot my password, how do I
get a new one?
A: You can have your current
password emailed to your
email address through the
ELMS system using the
Forget
Password
link at the MSDN
Software Center. Your
password will be emailed
almost instantaneously.
Q: I'm
having trouble loging in, do
I have an ELMS account?
A: First, be certain you are
using the correct login id
If you are still having
problems, submit your name,
classification, and ELMS
login to
bwarren@abiit.edu.ag If you are a
faculty or staff member,
your account will be
activated and an email with
your login information will
be sent to your ABIIT email
address. If you are a
student and you have an
active ELMS account, you
should supply more
information about the types
of login problems you are
encountering.
Q: How
long will my ELMS account be
active?
A: Your ELMS account will be
active as long as you are an
eligible participant of the
MSDNAA license... meaning as
long as you enrolled in a
class offered at ABIIT or is an
eligible faculty or staff
member.
All
student accounts will be
deactivated at the end of
the current trimester.
Accounts will only be
activated if the student
enrolls in an eligible class.
ELMS
RELATED ANSWERS
Q: What
is ELMS?
A: ELMS is the (e)lectronic
(l)icense (m)anagement (s)ystem
used to distribute the
software that is a part of
the MSDNAA license. This
system maintains an accurate
record of software downloads
and ensures the security of
the MSDNAA license. Through
ELMS an encoded file
containing the program
software is downloaded from
a server located on the
University of Florida campus
and a license certificate is
downloaded from the ELMS
system. Both files combined
allow you to install the
software on your local
computer.
Q: What
is e-academy?
A: E-Academy is the company
that is providing the
distribution system and the
secure process for software
downloads (ELMS). For more
information you can see
their website at
www.e-academy.com.
Q: Where
is the cd-key / product
serial number?
A: The cd-key / product
serial number is included in
the Purchase Confirmation
email you receive and the
packing slip webpage that
displays after you begin the
download.
Q: I
have more than one computer,
can I install the same
software on both/all of
them?
A: You may install the
software on any of the
computers you own. You are
only allowed to download one
copy of the software from
the MSDNAA Software Center.
In order to install more
than once you must request a
re-install through the
Support section of the
ELMS website. This system
was designed this way to
guard against abuse of the
license. The college
reserves the right to reject
any request for more than
one download.
MSDNAA
RELATED ANSWERS
Q: Who
is eligible to participate
in this license?
A: Full/part time students
and faculty of the Math and
Computer Science division,
as well as students taking
classes offered by the
Math and Computer Science
division, can
participate in this license.
Q: What
software is included in this
license?
A: View the software listing
from the MSDNAA website
here.
Q: Will
Microsoft Office ever be
included in the license?
A: The MSDNAA license is
specifically for development
software, not business
applications. Thus,
Microsoft Office will not be
included in the MSDNAA
license. Currently, there
are no plans to participate
in other licensing programs
which may include Office.
Q: How
long can I use the software
I installed?
A: You are able to continue
to use indefinitely any
software you install on your
computer while you are an
eligible participant of this
license.
